Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
You will receive your order in 4-5 business days. If not, please connect with our customer care team for any queries regarding your order.
It’s simple. Just click on “My Account” on the top-right corner of the website. Then, you can easily add your email address and set a password. After doing this, you’re good to go.
You can easily head to your account settings and update your shipping address under the “Shipping Information” section.
To track the status of your order, log into your account and go to the “Order History” section. You will find real-time updates and tracking information for your orders
No, we do not keep your credit card information on file. All payment information is securely processed through our payment gateway provider.
Yes, applicable sales tax will be added to your order based on your shipping address.
Currently, we only ship within India (PAN INDIA).
If you need to swap an item
Returns and Exchanges
We accept returns within 10 days of delivery. Items must be in their original condition and packaging. Please contact our customer care team to initiate a return or request the return on the website.
We apologize for the inconvenience. Please contact our customer care team with your order details, and we will arrange for the correct item to be sent to you promptly.
If your order arrives damaged, please contact our customer care team immediately. Provide photos of the damaged item, and we will assist you with a replacement or refund.
For authorized returns, please mail your item to the address provided by our customer care team during the return authorization process.
You can receive customer support by contacting our customer care team through our website’s “Contact Us” page, or by calling our customer support hotline from 9 AM to 6 PM and Monday to Saturday. You can also send your queries or connect with the customer care team via mail at sales@lifespanstores.com
Call us: +91 93120 12345
If you entered an incorrect shipping address, please contact our customer care team as soon as possible. We will do our best to update the address before the order is shipped.
You can change or cancel an order within 24 hours of submission. Please contact our customer care team to request changes or cancellations.
Yes, you can pre-order items that are sold out. The easiest way to do this is by downloading our app. When the item becomes available, we will notify you and ship it to you promptly.