Refund and Returns Policy

Refunds

At Lifespan, we are committed to providing you with high-quality products and an exceptional shopping experience. We understand that occasionally, you may need to request a refund. To ensure a smooth process, we have outlined our refund policy below.

1. Eligibility for Refund:

Refunds are available for products purchased directly from our website.
You must request a refund within 10 days of the purchase date.
The product must be returned in its original, unopened condition.

2. Refund Process:

To request a refund, please contact our customer support team at sales@lifespanstores.com or +91 93120 99999.
Provide your order number and a detailed explanation of why you are requesting a refund.
Our team will review your request and notify you of its status within 2 days.

3. Approved Refunds:

If your refund request is approved, the refund will be processed to the original payment method used for the purchase.
Please allow 7 working days for the refund to reflect in your account.

4. Non-Refundable Items:

We do not offer refunds for products that have been opened or used.
Shipping and handling fees are non-refundable.

5. Return Shipping:

If a return is required, you will be responsible for shipping the product back to us.

6. Product Exchanges:

We do not offer product exchanges. If you received a damaged or incorrect item, please contact us, and we will arrange for a replacement or refund.

7. Contact Us:

If you have any questions or concerns about our refund policy, please reach out to our customer support team at sales@lifespanstores.com or +91 93120 99999.
Please note that we reserve the right to update or change our refund policy at any time. Any changes will be reflected on this page.

Thank you for choosing Lifespan, and we appreciate your trust in our products and services. Your satisfaction is our priority.

Returns

At Lifespan, your satisfaction is our priority. We understand that sometimes you may need to return a product, and we are here to make that process as simple and straightforward as possible. Please take a moment to read our return policy carefully to ensure a smooth experience.

1. Eligibility for Returns:

We accept returns within 10 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition as you received it, and in the original packaging.

2. Non-Returnable Items:

Some items are non-returnable, including:

Perishable goods.
Items with broken seals or opened packaging.
Damaged products.

3. How to Initiate a Return:

To start the return process, please contact our customer support team at sales@lifespanstores.com or +91 93120 99999. You will be guided through the necessary steps, including providing your order number and the reason for the return.

4. Return Shipping:

Customers are responsible for return shipping costs, except in cases where the return is due to an error on our part. We recommend using a trackable shipping service to ensure your return is received safely.

5. Refunds:

Upon receiving and inspecting your returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment.

6. Late or Missing Refunds:

If you haven’t received your refund within a reasonable timeframe, please check your bank account first. If there is still no sign of your refund, contact your credit card company or bank. It may take some time before your refund is officially posted.

7. Exchange or Replacement:

If you received a damaged or defective product, or if you wish to exchange it for another item, please contact us, and we will assist you in the process.

8. Contact Us:

If you have any questions or need further assistance regarding our return policy, please don’t hesitate to contact our customer support team at sales@lifespanstores.com or +91 93120 99999.

9. Policy Changes:

We reserve the right to make changes to our return policy at any time. Any changes will be updated on this page, and it is your responsibility to stay informed about our policies.

Thank you for choosing Lifespan. We appreciate your trust in our products, and we are committed to providing you with the best possible customer experience.

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