We understand that sometimes circumstances change, and you may need to cancel your order with us. Here is our cancellation policy to guide you through the process:
Cancellation Period:
You can cancel your order within 24 hours of placing it. We recommend reviewing your order carefully during this period to ensure it meets your requirements.
Cancellation Process:
To cancel your order, please contact our customer support team via email or our dedicated helpline. You will need to provide your order number for reference.
Refund:
Upon successful cancellation within the stipulated period, a full refund will be processed within 3-5 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.
Exceptions:
Please be aware that certain products, especially personalized or made-to-order items, may not be eligible for cancellation. We will clearly specify such exceptions on the product pages.
Late Cancellations:
Cancellations requested beyond the 24-hour window may not be possible, as the order may have already been processed and shipped. In such cases, you may need to return the products as per our Return Policy.
Modification:
If you wish to modify your order, we recommend cancelling it within the allowed time frame and placing a new order with the desired changes.
We strive to make the cancellation process as smooth as possible, ensuring a hassle-free experience for our customers. If you have any questions or need assistance, please do not hesitate to contact our customer support team.
Please note that our cancellation policy may be subject to updates, so we advise reviewing it periodically for any changes.