At Lifespan, your satisfaction is at the heart of everything we do. We are committed to delivering high-quality products along with a smooth and stress-free shopping experience. However, we understand that there may be situations where you need to cancel an order, request a refund, or return a product. To keep the process simple, transparent, and fair, we have outlined our policy in detail below.
Order Cancellations
We allow cancellations for orders that have not yet been dispatched. If you wish to cancel your order, please contact our support team at sales@lifespanstores.com or +91 93120 12345 as soon as possible, quoting your order number. If your order is still awaiting dispatch, your cancellation will be processed, and the refund will be issued after deducting applicable order processing fees.
If your order has already been dispatched, you may still request cancellation; however, courier charges along with processing fees will be deducted from the refundable amount. This ensures that logistical and operational costs already incurred are accounted for.
Refunds
Refunds are available only for purchases made directly from our official website. To qualify, refund requests must be raised within ten days of the purchase date. Products must be returned in their original, unopened, and unused condition, ensuring that hygiene and product quality are maintained.
Once your request is reviewed and approved, refunds will be credited back to the original payment method used at the time of purchase. Please allow up to seven working days for the refund to reflect in your account, depending on your bank or payment provider. It is important to note that shipping and handling charges are non-refundable, as these are costs incurred to deliver the product to you.
Returns
We accept product returns within 24 hours of purchase, provided the item is in its original packaging, unused, and undamaged. This helps us ensure that the product can be resold without compromising quality or safety.
However, some items are not eligible for return. These include perishable goods, items with broken seals or opened packaging, and any products that show signs of use or damage. These restrictions are in place to protect our customers and maintain product safety.
When initiating a return, customers are responsible for the shipping costs unless the return is due to an error on our part, such as receiving the wrong product or a defective item. In such cases, we will bear the costs and arrange either a refund or a replacement at no extra charge. We recommend using a trackable courier service for returns to ensure that the product reaches us safely.
Exchanges & Replacements
At present, we do not offer direct product exchanges. If you wish to replace a product, you may return it as per our return guidelines and place a fresh order for the new item.
If your order arrives damaged, defective, or incorrect, please contact our support team immediately. We will investigate the issue and arrange for a replacement product or issue a refund without any additional cost to you. Our aim is to resolve such cases promptly to minimize any inconvenience.
Late or Missing Refunds
If you have not received your refund within the expected period, we recommend checking your payment account or contacting your bank or credit card provider, as processing times may vary. Sometimes, refunds may take additional time to be officially posted by your bank. If you have completed these checks and still have not received your refund, please reach out to our customer support team, and we will be happy to assist in resolving the issue quickly.
Contact Us
For any queries related to cancellations, refunds, or returns, our customer support team is always ready to help. You can reach us at:
📧 sales@lifespanstores.com
📞 +91 93120 12345
Please provide your order number and relevant details when contacting us so we can assist you more efficiently.
Policy Updates
Lifespan reserves the right to amend or update this policy as needed, in order to reflect changes in our operations, logistics, or customer service practices. Any updates will be published on this page, and we encourage customers to review it periodically to stay informed.
At Lifespan, we are dedicated to ensuring your wellness journey remains simple, secure, and worry-free. Whether it’s through product quality, customer care, or transparent policies, our goal is to build trust and deliver peace of mind at every step.